Verizon has work because their customers value their high-quality communications services. They deliver superior customer experiences through their products and their actions. Everything they do, they build on a strong network, systems and process foundation. The quality and reliability of the products they deliver are paramount. Customers pay them to provide them with services that they can rely on. They focus outward on the customer, not inward. They make it easy for customers to do business with them, by listening, anticipating and responding to their needs. They know their products and can explain them to customers. They focus on fundamental execution. They are accountable and they follow through with a sense of urgency. They know that having the highest ethical standards is a competitive advantage.