Fastenal is different things to different customers: a local relationship, a logistics company, a consultant, a technology solutions provider, and more generally, a distributor of wide-ranging industrial and construction products. These aspects of their service share a common foundation: great people, close to their customers, backed by world-class resources. As their capabilities continue to expand and evolve, this is what sets them apart in terms of service, growth, and value. ‘Great people’ speaks to their organizational commitment to bring out and fully utilize the creativity of every team member. They pursue this by prioritizing employee training, by rewarding success and promoting from within, and by maintaining a decentralized culture where ideas and innovation flow in all directions, not just from the top down.