Kristen VanHaaren
Multifamily Residential Services Executive, JBG SMITH Properties
Bethesda, MD 20814
Phone (240) 333-3600
Property Types
Multi-Family
Markets
Washington, DC
Languages
English
Bio
Kristen possesses extensive multifamily industry expertise gained at leading REITs such as JBG SMITH, AvalonBay, and Equity Residential. With a focus on the DC, Virginia, and Maryland markets, Kristen's professional journey encompasses corporate strategic initiatives and portfolio strategy across diverse realms, including property operations, acquisitions, dispositions, new development, and redevelopment.
Throughout her career, Kristen has demonstrated a commitment to operational efficiency, leveraging innovative PropTech solutions, enhancing the customer journey, and optimizing ROI through property repositioning. In her most recent role as Vice President of Residential Services at JBG Smith, and previously as Senior Regional Manager of Residential Properties overseeing a portfolio of over 4,000 apartment homes, Kristen played a key role in significant transformations, advancing growth strategy, optimizing leasing practices, and maximizing asset profitability through consistent financial performance analysis.
Recognized for her strategic leadership, Kristen approaches the multifamily residential landscape with a holistic view, demonstrating a deep understanding of industry complexities, requirements, and drivers. Her well-polished communication skills, influence, and ability to balance risks with portfolio goals have been acknowledged, contributing to the strategic expansion of brand presence for competitive success.
As a change initiator and disciplined operator, Kristen excels in unifying cross-functional efforts, prioritizing people-centric approaches, and fostering an energized and cohesive management team. Her entrepreneurial vigor, quick response to changing market dynamics, and commitment to building a customer-centric culture rooted in transparency and teamwork set her apart. Kristen's inclusive, team-first approach to projects and her active development of over 100 associates with above-average employee engagement scores showcase her dedication to building and nurturing talent.
In summary, Kristen brings a unique combination of cross-disciplinary leadership strength, deep operational knowledge, industry connections, and an unparalleled work ethic. Her versatility allows her to pivot and thrive through change and challenge, making her a valuable asset in the ever-evolving multifamily industry.
Education
