IT Services Company – CRM Implementation

This company specializes in providing Zoho CRM Implementation as a Zoho Premium Partner. Zoho is a powerful software suite for businesses of all sizes with 55+ applications, with 47% of its users in the US. (Companies that use Zoho have witnessed a 300% improvement in lead conversion and a 53% increase in customer retention) The demand for Zoho Implementation experts (Premium Partners) is at an all-time high and will continue to be so.
The asking price is for 70% of the company. The owners will retain 30% of the company and help with the growth post sale.
The company enables Medium to large organizations to optimize business functions such as –
• Sales & Marketing
• Email & Collaboration
• Finance
• Human Resources
• Legal
• Customer Support
• BI & Analytics
• Project Management
• Developer’s Platform
Besides, the above services, the company has a Robotic Process Automation vertical powered by Zoho. The company is also currently near development completion of an AI MVP aimed towards the finance and banking sector for deep real-time corporate financial analysis to aid decision-making. The software has a global potential user base and can be a considerable profit center for the company in 1-2 years from now.
Reason for Sale: The primary owner wishes to trim their workload because of age-factor and focus on the AI MVP that is near completion.
Training & Support: The current leadership is fully committed to ensuring a smooth transition with the right buyer; while retaining 30% for the AI MVP development, beta rollout and formal launch with proper utilization of its existing network with Banks and financial institutions.
Team: The organization is promoted and headed by senior software professionals with 20+ years of experience in the IT industry. The leadership team comprises four technology professionals to drive sales and customer deliveries. The team is also comprised of senior business analysts and sales professionals with a track record of generating consistent revenue growth.
Current Team total headcount = 75
FY2024-2025 projected headcount = 100
Clients – Minimum number of clients: 370
Minimum client tenure – 2 years
Maximum client tenure – 7 years
Average client tenure – 4.5 years