Business Process Outsourcing (BPO) & AI Firm Specialized in Staffing

Description:
The Company is a high-quality staffing solutions firm providing customers with access to remote agents 24/7/365 to address customer service and sales needs. The Company has over ten years of experience leading customer service and sales efforts in various industries, including hospitality, healthcare, insurance, retail, and tech support.

Key Aspects:
• Revenue grew at a compound annual growth rate of 19.2% from 2020 through the trailing twelve-month period ending August 31st, 2024
• From 2020 through 2023, the Company's revenue and adjusted EBITDA averaged $11.1 million and $1.3 million respectively
• 94% of 2023 revenue came from repeat clients, according to management
• Developed & possesses a proprietary AI system specializing in guest and customer communication
• Turnkey operation with seasoned management
• Agents located worldwide to accommodate clients around the world
• As of May 2024, the Company's proprietary AI is live in over 200 hotels and fully handles between 50% and 60% of incoming calls
• Revenue associated with its AI has tripled through the TTM period ending August 31, 2024, compared to income generated from its inception in June 2023 through December 2023

Opportunities:
• Engage with the tens of thousands of US hotels not utilizing remote private branch exchange (PBX) & guest service agents
• Capitalize on the Company's latest release of its proprietary AI systems, the 3.0 version, to increase its client base
• Focus on updating internal processes & methodologies to increase agents' call capacity per hour
• Expand on recent marketing efforts to drive top-line growth

Headquartered:
• Northeast, US

Current Markets:
• The Company serves clients operating in all industries throughout the United States and abroad. Throughout the past 10 years, the Company has developed specialized experience with clients operating in the hospitality, healthcare, insurance, retail, and tech verticals.

Real Estate:
• The Company’s day-to-day operations are entirely remote. However, it leases two facilities, which serve as office space for ownership and are not utilized for day-to-day operations. One facility's lease will end post-sale and the second facility's lease is assumable.

Shareholder Ownership:
• The Company is owned by five shareholders. Two shareholders are not actively involved with the Company and wish to exit the business. The other three shareholders are actively involved with the Company, are open to various deal structures, and are willing to remain with the Company post-sale.